Digital Hotel Care Call Center Service
At Digital Hotel Care, we provide a unique service that no other company in the sector offers: we establish a Call Center team that is set up within the hotel’s own structure and fully operated by the hotel itself.
On the other hand, for hotels that do not wish to create their own team, we offer the same service directly through the Digital Hotel Care Call Center team.
Although the Call Center unit is generally perceived as a sales channel within hotels, this team primarily manages inquiries, requests, and complaints received from guests.
Naturally, since a significant portion of these inquiries consists of price and availability questions, the realization of sales becomes a natural outcome of the process.
Revenue Generated Through the Call Center
With the simple explanation below, you can clearly see how the call center team becomes the most profitable sales channel, just like the reservation engine.
Agency Booking
Digital Hotel Care Booking
Reservation Amount
120 Euro
120 Euro
Payment to Hotel
Agency
Hotel
KB Payment
100 Euro (Deferred)
120 Euro (Cash)
Hotel’s Net Income
2 Euro (%2 KB)
0 Euro
Payment Collected By
98 Euro
109 Euro
Intermediary Institution Income
22 Euro
11 Euro
Hotels working with Digital Hotel Care generate earlier and higher revenue from the same reservation.
Commission costs decrease, profitability increases, and full control remains entirely in the hands of the hotel.
Call Center Setup & Management
The Call Center management panel is an integrated product of the Digital Hotel Care reservation engine and operates as a unified system.
This ensures that the prices, availability, and conditions displayed on the website are always identical to the information accessed by the Call Center team.
This structure builds trust from the perspective of the consumer.
The Call Center team accesses all updated prices, availability, and conditions within the reservation engine through a single panel; there is no need for separate price or condition definitions.
The call handling and chat panel operate with cloud-based technology, and all conversations and transactions are recorded 24 hours a day.
If the hotel wishes to establish its own Call Center team, Digital Hotel Care provides consultancy regarding the software, equipment, and personnel selection.
Since the Call Center team performs sales through the reservation engine, processes such as price uploads, price updates, discount definitions, stop sale & open sale entries, and release period changes are implemented by our team within a maximum of 2 hours after being communicated by the hotel.
As with the reservation engine, additional services such as hotel + flight reservations, SPA packages, airport transfers, pavilion sales, and A’la Carte restaurant reservations can also be sold through the Call Center.
Furthermore, all loyalty program benefits can be viewed by the Call Center team and offered to the guest.
How Does the Call Center Process Payments?
As with the reservation engine, Digital Hotel Care never collects payments from guests.
All payments made through the Call Center are transferred directly to the hotel’s official bank account.
Guests complete their payments to the hotel via credit card or bank transfer.
The invoice for the accommodation is issued by the hotel based on the guest’s information and delivered directly to the guest.
Digital Hotel Care is not involved in the payment or invoicing process in any way.
What Is the Cost of the Call Center Team?
For a hotel that wishes to establish its own Call Center team, costs include call and chat handling software, personnel expenses, technical infrastructure, and telephone line expenses.
However, if the hotel chooses to work with the Digital Hotel Care Call Center team, these costs are not charged to the hotel.
Since the system operates integrated with the reservation engine, it follows the principle of “we earn only after we help you earn.”
No fees are charged for setup, maintenance, or usage; only a percentage-based management fee is applied on actual reservations.
In this way, the system becomes the most profitable sales channel for your hotel under a win-win model.
Compared to international tour operators and domestic agencies, we ensure that your hotel earns higher revenue.
How Is Revenue Made Sustainable?
As shown in the sample table, Call Center sales generate on average 11% more revenue compared to agency sales.
Even after Digital Hotel Care’s management fee is deducted, the system operates in a way that generates its own digital marketing budget.
By directing all organic and paid traffic to the Call Center team, a sustainable sales ecosystem is created—one that grows each year and finances itself.
Thanks to this structure, your hotel achieves long-term digital profitability without relying on external resources.
